Context
Early interest in Agentforce, with real customer data already flowing into Data Cloud.
Problem
The team needed evidence of what agents could do with grounded data, not a slide deck.
Approach
- Built four or more agent proofs of concept, each scoped to a specific service scenario.
- Grounded agents in Data Cloud so answers used the organisation’s own records.
- Designed and iterated custom prompts, documenting what worked and what didn’t.
Next step